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| Company Name | Softlabs Pte Ltd. | Company |  |
| Information | |||
| Product Name | CallMaster | Version | |
| Application Type | Accounting | Trademarked? | N |
| SubApplication Type | Enhanced Services | Registered? | N |
Product Highlights
| • | CTI interface with PABX |
| • | Link with host computers to allow automatic customer data retrieval |
| • | Empowered out-dialing capablity--becoming an outbound telemarketing center |
| • | Agent and supervisory performance indicator allow for effective management monitoring and control |
Product Overview
| Softlabs markets CallMaster as their call center solution offering. CallMaster is built on the open Microsoft Windows NT server 4.0 operating system. It supports the Microsoft Telephony Applications Programming Interface (TAPI 2.0), which allows the application (CallMaster) to control the telephony (PABX) functions. CallMaster runs on Linux and serves as a bridge connecting the PABX, IVR, host computer and the telephone agents. |
Product Offerings
| Databases | Database Independent , Database Independent . |
| Languages | English, English. |
| Geographies | Asia/Pacific |
| Operating Systems | Microsoft Windows NT |
| Markets | Banking/Credit Unions, Finance, Telecommunications, Banking/Credit Unions, Finance, Telecommunications. |
Product Modules
| • | Agent Screen Pop |
| • | Visual Alerts |
| • | Agent Consultation Transfer/Screen Transfer |
| • | Agent Real Time Performance Indicator |
| • | Agent Empowered Out Dialing |
| • | Online Call Center Activity Snapshot |
| • | Consultation Indicator |
| • | Consultation Screen Transfer |
| • | Online Monitor and Capacity Planning |