|
| |
|
|
|
|
| Company Name | RightNow Technologies, Inc. | Company |  |
| Information | |||
| Product Name | RightNowWeb | Version | |
| Application Type | Accounting | Trademarked? | Y |
| SubApplication Type | Enhanced Services | Registered? | Y |
Product Highlights
| • | Provides incident/ticket tracking |
| • | Provides reports such as average length of time to resolution of customer problem, etc. |
| • | Integrated with a live chat system |
| • | Live Demo |
Product Overview
| RightNowWeb from RightNow Technologies features a knowledge base that grows automatically with every written response to a customer problem. The knowledge base is meant to be published directly to the web, so that customers have a much better chance of resolving their problem before calling the support desk. The knowledge base is integrated with a ticket system, so that new ticket info is fed back into the knowledge base. Integrated with a live chat system, thus cutting down on the number of actual phone calls. RightNowWeb is a very sophisticated, high-end CRM (Customer Relationship Management) system, with advanced reporting, tracking and management features. |
Product Offerings
| Databases | Oracle , Oracle . |
| Languages | English, English. |
| Geographies | World Wide |
| Operating Systems | Microsoft Windows NT, Linux (Intel), Sun Solaris. |
| Markets | Banking/Credit Unions, Finance, Telecommunications, Banking/Credit Unions, Finance, Telecommunications. |
Product Modules
| • | Smart Assistant |
| • | Improved Solution Ranking |
| • | Self-Service |
| • | E-mail Management |
| • | Live Chat |