C-Byte Support C-Byte's customer service organization offers customers an industry-leading portfolio of data center support services that, when customized to customers' business and IT requirements, create total service solutions for business-critical computing. These solutions were designed around a set of necessary core components: system support services, environmental services, management support services and business protection services. Traditional Service System Support Services. System support services form the cornerstone of C-Byte's customer services and provides a high level of traditional hardware, software and network support. These support services are available in a scalable range, which provides customers with the flexiblity to choose levels of support based upon their need for risk management and system availablity. In addition, hardware maintenance is offered for many third-party peripheral products connected to C-Byte systems. System support services can address support needs for installations ranging from a single system to an entire data center. Value Added Service Envronmental Services. Environmental services provide the first step in keeping systems on-line and users productive by making sure that data centers and office spaces are properly prepared to support sensitive electronic equipment. C-Byte's environmental services range from power audits and reviews to uninterruptible power systems, and even planning, designing and building a computer room. C-Byte delivers cost-effective solutions that optimize the reliability of a customer's IT infrastructure and helps minimize the risks associated with environmental incidents. Remote Management Services. Remote Management Services provide the foundation for creating optimal efficiency in the operation of information systems. This flexible set of services provides capabilities for remote system and data administration, network management, and environmental monitoring. These services are used to augment current in-house resources or as a total service solution to support a customer's full IT operation. The result allows the most effective management of critical resources. Business Protection Services. Business protection services provide critical components for keeping customers operational in the even of any unexpected interruption. C-Byte's business protection services are designed to help plan and implement processes for protecting a customer's business investment.The solutions include business continuity planning, disaster recovery services, security assessments, backup data verification and system replacement services. As C-Byte believes that the quality and reliablity of its computer systems are essential to customer satisfaction, high system uptime is a built-in advantage of C-Byte's architecture. C-Byte maintains round-the-clock technical consultation as well as remote log-in capability for diagnosing customer hardware and software problems. In the event a hardware malfunction occurs, systems are equipped with diagnostic tools that allow the C-Byte service engineers to idenfiy, diagnose and repair a failed component from remote locations. C-Byte Customer Service is uniquely committed to customer success. As a result, we have consistently been rated amoung the best providers of customer service in independent customer surveys. For more information contact C-Byte Technical Support. C-Byte may not offer the products, features, or services discussed on-line in other countries. Consult your C-Byte business contact for information on products or services available in your area.