Web Server Professional Services Web Server Professional Services provides dedicated consulting and implementation services for C-Byte. Combining exceptional consulting skills with highly effective project management. Web Server Professional Services has the capability to remove the risk from large, complex projects and take the lead as prime contractor in many cases. Business Integlligence and Customer Relationship Management Services Web Server Professional Services has a practice which provides comprehensive solutions for customer relationship management (CRM) and business intelligence (BI): Business Benefits Analysis: A proven and repeatable methodology, facilitated by experienced consultants, to assist organizations in prioritizing and justifying initiatives to improve business performance. Contact Management: Implementation services for Siebel and Oracle encompassing innovative contact solutions including telephone, internet and document channels. Relationship Marketing: Expertise in the implementation of solutions to support closed-loop marketing processes. All aspects of the analysis, planning and implementation of targeted marketing campaigns are supported, enabled by a customer-orientated marketing database. Interactive Integration: Integration of customer contact points with order processing, distribution, financial and informational systems. Web Server Professional Services has the architectural vision, the business understanding and the technical knowledge to integrate ERP and other operational systems with contact platforms, data warehouses, and marketing systems to meet the challenges of the e-business environment. Business Applications Services Oracle Applications: Planning, testing, documentation and training, as well as software installation and configuration. Web Server Professional Services has an extensive track record of implementing and upgrading Oracle Applications, frequently helping to migrate systems from less scaleable platforms. Other ERP: Services to support the installation of PeopleSoft, SAP and BAAN. Vertical Applications: Industry-specific applications for which Professional Services provides installation services; applications include Retek (retail), Unisure (insurance) and Pancredit (finance). Benchmarking: Benchmarking, performance tuning and scalability testing services to support service levels and remove the risk from critical projects. Enterprise Infrastructure Services Web Server Professional Services has core skills in installing and configuring UNIX, AIX, Linux, Microsoft Windows, as well as a wide range of other specialist skills: Databases:Design and tuning of large databases including Oracle, DB2, Informix and SQL Server. Systems Management: Consultancy and implementation services for systems management, including complete solutions for multi-platform environments. Consultants offer objective, practical advice, and supply and install products from vendors including BMC, Veritas, Sterling Software, Datametric, Computer Associates and Tivoli. Network Services: Complete solutions including design, configuration and hardware sourcing. Starting from the business drivers behind network performance issues, network services reduce operating cost and complexity. Migrations: Migrations of Bull GCOS7 and GCOS8 applications to a Unix environment. Services are also offered for ICL and Unisys mainframs. Managed Services: Onsite, managed teams set up and run Web Server systems on an in term basis while staff are recruited, or for longer periods. The constant challenge for IT managers is to provide ever higher levels of availablity and performance against a background of budget constraints and difficulties in recruiting and retaining experienced staff. This service is cost effective and is based on an open, flexible systems management environment, which can be handed over to client staff or a third party at the end of the contract. Project Services C-Byte Web Server project managers take responsibility for projects from the initial bid through to the final review. They ensure that resources are available and coordinated, schedules and budgets are met, risks are assessed and managed, and that quality of service and delivery are maintained throughout the project. All Web Server project managers are externally accredited in the PRINCE II (Projects in a Controlled Environment) methodology and manage their projects using the supportive framework of well defined Web Server project management practices. For more information contact C-Byte Technical Support. C-Byte may not offer the products, features, or services discussed on-line in other countries. Consult your C-Byte business contact for information on products or services available in your area.