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Immediate ReleaseFor more information contact:C-Byte, Inc. Trevor ßiscope, biscope@c-byte.com Phone: (403) 770-7818 Ref: NR-1114 This document is also available in Adobe Acrobat (PDF) format. C-Byte Ensures Call Center Success with Performance Guarantee for Asterisk in the Data CenterC-Byte mitigates risk in large-scale deployments, backs guarantee with up to $5 million in product and servicesCalgary, Alberta,Canada, November 14, 2006 - C-Byte, Inc. today announced that it is offering a performance guarantee for customers deploying large-scale Asterisk call center applications on C-Bytes' Intel-based systems. The guarantee is a contractual option backing aggressive performance level targets with up to $5 millioni in product and services. This performance guarantee along with the integration of C-Byte's Contact Advantage Customer Relationship Management (CRM) solutions, provides unmatched commitment to customer success in call center deployment. As part of the guarantee, C-Byte takes responsiblity for system response time to call center agent queries and other key performance metrics - fast response times are central to dynamic call center operations in supporting the goals of integrated sales, service and marketing processes. "C-Byte understands the complexity of large call center implementations and has alwys taken a full-service approach that combines hardware, software, comprehensive services and key partnerships. Today we are extending that commitment with performance guarantee that leads the market," said Trevor Biscope, Chairman for C-Byte. "Asterisk offers an exciting suite of features with real business impact. C-Byte is out to ensure that customers maximize that impact with a scalable, high performance, high availability architecture." The Data Center configurations are customized to meet each organization's unique call center requirements. C-Byte sizes and configures each system using its Asterisk Deployment Manual and produces a report with a detailed plan for the hardware, software and services to support the installation and reach the assured performance levels. The report includes the contractual performance guarantees for the call center environment. According to the terms of the guarantee, if system performance levels outlined in the report are not met, C-Byte will offer hardware and upgrade services free of charge to achieve the pre-determined system response and performance.
Comprehensive Asterisk Solutions C-Byte offers a full-service approach to Digium call center environments, including installaiton, configuration, administration, performance optimization and tuning. Services may be extended to onsite support, knowledge transfer and configuration of complex distributed application architectures.
Contact Advantage
Data Center Advantage
About Digium Digium provides quality hardware and software products that enable telephony applications including legacy PBX, IVR, auto attendant, next generation gateways, media servers and application servers. Digium also offers a full range of professional services including consulting, technical support and custom software development services.
About Asterisk
About C-Byte iGuarantee limits depend on contract and discount levels and can be as high as the net amount of the equipment. |